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TERMS & CONDITIONS

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Customer Service

We make every effort to answer your phone calls the first time. However, if you have to leave a message we will return your phone call by the next business day (most times we get back to you within a couple of hours). The same holds true for your e-mails. So, if you ever have any questions regarding our Praxis Online Store or we can help with your shopping please call us 8am – 5pm PST, M-F at: (831) 423-7464 or e-mail us at sales@praxis-works.com

Security

We employ the latest security technology to protect your credit card information. The server that handles our transactions is in a secure site. We guarantee that every transaction you make at the Praxis Online Store will be 100% secure. Should any unauthorized charges ever be made to your card as a result of shopping here, we will cover your credit card deductible (up to $50).

We use an SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. Your credit card information is encrypted while traveling the Internet, and is processed by Intuit Merchant Services.

30 Day Satisfaction Guarantee

Here at Praxis, we’re a core group of riders we believe you should be completely satisfied with the purchase you have made. Should an item purchased through the Praxis Online Store fail to meet your expectations, we will gladly accept its return within 30 days of original purchase. All you need to do is call Praxis Works customer service at 831-423-7464 and our reps will be glad to set up a refund RA for you.

DO NOT send back any product without first speaking to a Praxis Works rep to receive an RA# for your return. YOU WILL NOT receive a refund without an RA# from Praxis Works.

Exchanges

Exchanges are not available. A full return with explanation will be needed, and a new transaction for correct product will be processed. Please call Praxis Works for issues regarding product mislabeling, miss-shipping, or if you simply ordered the wrong product.

Download Warranty Policy (PDF)



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